1. Seller identification
Especialidades Médicas Tonal, S.L., trading as Tonal, tax identification number (CIF) B61666038, registered office at C/ Pensamiento, 27, izquierda 3.º 3.ª, 28020 Madrid, registered with the Madrid Commercial Registry, volume 36855, folio 180, section 8, sheet M-659629, entry 2. Customer service: +34 937 804 799 and info@papacarie.eu, Monday to Thursday from 8:00 to 18:00 and Friday from 8:00 to 15:00.
2. Scope and customers
These terms govern purchases made through papacarie.eu. Products are intended for dental professionals and dental clinics and are not sold to private individuals. By placing an order, the customer declares that the purchase is for professional purposes and accepts these terms.
3. Prices and product information
Prices are stated in euros. VAT and shipping costs are displayed separately before the order is confirmed. We reserve the right to change our offering and prices at any time; the price applicable is always the one in effect when the order is placed.
If a published price contains an obvious typographical error, we will contact the customer and either party may cancel the purchase at no cost.
4. Ordering and payment
Payment is made by bank transfer. Upon confirming the order, the customer receives the bank account details by email. The order is prepared once payment is received and is cancelled if payment has not been received within seven days.
The customer may cancel the order within 24 hours of confirmation. After that period, cancellation is not possible.
5. Shipping and delivery
We ship to Europe. Shipping costs are €33. As a general rule, delivery takes 48 to 72 working hours from receipt of payment. Delivery times are estimates and may vary depending on manufacturer and carrier availability.
The order is shipped to the address provided by the customer. We are not responsible for failed deliveries caused by incorrect or incomplete details. If no one is available to receive the shipment, the carrier will leave a notice or contact the customer to arrange delivery during business hours.
If we are unable to supply a product, we will notify the customer as soon as possible and refund the amount paid.
6. Invoicing
The invoice is issued using the tax details provided in the order. If the customer needs a different billing address, they may specify it when placing the order or request it by emailing info@papacarie.eu with the order number.
7. Delivery issues
If a package arrives damaged, the customer must photograph the box and product and send the photos to info@papacarie.eu together with the order number within 24 hours of receipt. After that period, we may reject the claim.
8. Returns and exchanges
As this is a medical device, returns of products that have been opened, used or are missing their original seal are not accepted.
To return a product, the customer must first notify info@papacarie.eu and send it, together with a copy of the delivery note and a note stating the reason, to:
Especialidades Médicas Tonal, S.L. · Carrer del Maestrat, 41-43, 1.º · 08225 Terrassa (Barcelona) · Spain
Returns are processed within approximately seven days. Refunds are made using the same payment method as the original payment.
9. Warranty
If the product has a manufacturing defect or has suffered damage in transit that was reported within the specified period, we will replace it free of charge and cover the shipping costs.
10. Data protection
Customer data is processed in accordance with the papacarie.eu Privacy Policy.
11. Applicable law
These terms are governed by Spanish law. Any dispute shall be submitted to the courts having jurisdiction under applicable law.
